Payment methods are informed during the initial contact before the project begins.
We currently work with bank transfers and other enabled methods depending on the country and type of project.
Payment is made after the project scope has been defined (plan, package, timelines, and workload).
Soungud does not operate as an automatic checkout.
The process works as follows:
You choose the service or package you need.
Click on “Start process”.
We contact you to define the project framework.
The final price is agreed upon.
Once payment is confirmed, the work begins.
No.
Soungud provides 100% digital services, so there are no shipping costs.
Delivery is done digitally, through the channels agreed upon during the process (email, shared folder, or another defined method).
Delivery times depend on the selected plan and package.
Delivery time depends on:
Active plan
Selected package (priority)
Work volume
Timelines are clearly defined before production starts.
Changes are handled according to what was defined in the form and the project scope.
Requests outside the agreed scope may require:
Additional credit usage
Project redefinition
Each case is reviewed individually.
No monetary refunds are issued once payment is confirmed, as this is a custom digital service.
In exceptional cases, Soungud may evaluate:
Project redefinition
Granting editing credits
These cases are not automatic and are reviewed individually.
Editing credits remain valid according to the active plan and until they are used, as stated in the usage and validity policy.
Credits are not automatically transferred to new plans unless previously agreed.
You can contact us at:
📩 [email protected]
Or start the process directly through the website by clicking “Start process”.
